Cancellations & Refunds

Last updated 3 September 2026

This policy applies to every booking made with The Challenger (Pty) Ltd (registration no. 2019/092803/07, 13 Viola Road, Blouberg, Cape Town, 7441) through thechallenger.co.za, by WhatsApp or by email. It forms part of our Terms & Conditions.

All prices are in South African Rand. Payments are processed by Paystack. Refunds are made to the card or account that paid, normally within 5 to 10 working days of our confirming the refund.

Kitesurfing lessons and downwinders

If we cancel (weather or safety)

Kitesurfing depends entirely on the wind. If the instructor calls a session off because conditions are unsafe or unsuitable, you choose between a new date at no charge or a full refund of anything you have paid, including any deposit.

If you cancel

More than 48 hours before the session: full refund of anything paid, or move the booking to another date free of charge.
Less than 48 hours before the session: the deposit (50% of the price) is not refundable. If you paid in full, the other 50% is refunded.
No-show, or arriving too late to run the session: no refund. Anything still owed for the session remains payable.

Bookings paid on the day

Lessons booked more than a week ahead can be paid on the day. Please still tell us at least 48 hours in advance if you cannot make it, so the slot can go to someone else.

Volleyball equipment rental

A 50% deposit secures the booking. Optional extras (setup and break-down, gazebo, tables) are part of the same booking.
Full payment is due the day before the event, by EFT to the bank details on your deposit invoice, or by a card payment link on request.
Cancellations 14 days or more before the event: the deposit is refunded in full.
Cancellations less than 14 days before the event: the deposit is not refunded.
Weather: sessions are subject to weather conditions. If the weather makes the day impossible, we reschedule to a date that suits you at no charge.

Damage or loss

Equipment is your responsibility from hand-over until collection. Reasonable wear is expected; lost or damaged items are charged at replacement cost, which we will agree with you before charging anything.

How to cancel or reschedule

Message us on WhatsApp at +27 82 952 6078 or email ralph@thechallenger.co.za, quoting the booking reference from your confirmation email. The time we receive your message is the time that counts for the limits above.

If a payment ever goes through for a slot that is no longer available, we will contact you within one working day to offer another time or a full refund.